From what I have heard and from personal usage of eBay the site has bad communication. If you have a problem on eBay.com it takes a while to get your call through and they cannot always help. Melissa Earl was trying to sell her collection of rare books on eBay.com. She was having no problem with the website and it was easy for her to use. Anyone over 18 has the right and is allowed to use eBay. The big issue with this came when Melissa was required to fill in a password online. Where would she get this password?...via telephone of course. The problem here is that Melissa is deaf and is incapable of doing that.
When she had to hear the password, there was no way for her to get it. Earl contacted eBay for two months in 2008 for eBay to use alternate methods in order for her to sell her items. In 2009, Melissa Earl tried to register again and is still did not work. They did not change anything and it was still the same system. eBay would pay the consequences. This violates the rights and what the ADA stands for.
Melissa Earl along with the ADA (Americans with Disabilities Act) would file a class action lawsuit against eBay. The lawsuit would require eBay to make deaf sellers capable of selling items. When quoted, one of eBay’s spokesperson stated, “eBay strives to equally serve all of our users in an appropriate, lawful and responsible manner.” This is clearly untrue as told by Melissa Earl’s case. I have not been able to find out how the case ended but I’m guessing it was in favor of the ADA.
Even if she is dea
f the ADA states that someone should have to help her access the website. Even though it’s a different situation, if someone was blind they still should be able to use the site. Especially after they contacted eBay about it. If eBay does not respond to messages, you should sue. Another case with eBay was when they were limiting people to methods of payment. Three guys sued eBay under the antitrust act. eBay limits what buyers and sellers can use for transactions. For example, they do not let people send money or money orders anymore. One of the guys suing about this claimed eBay has a monopoly which I believe is true. A judge ruled against the case but eBay does have a monopoly as it is the biggest auction website.
Overall, eBay should reconsider how they treat the people using the sites. They should treat their users well unless they want more and more lawsuits.
When she had to hear the password, there was no way for her to get it. Earl contacted eBay for two months in 2008 for eBay to use alternate methods in order for her to sell her items. In 2009, Melissa Earl tried to register again and is still did not work. They did not change anything and it was still the same system. eBay would pay the consequences. This violates the rights and what the ADA stands for.
Melissa Earl along with the ADA (Americans with Disabilities Act) would file a class action lawsuit against eBay. The lawsuit would require eBay to make deaf sellers capable of selling items. When quoted, one of eBay’s spokesperson stated, “eBay strives to equally serve all of our users in an appropriate, lawful and responsible manner.” This is clearly untrue as told by Melissa Earl’s case. I have not been able to find out how the case ended but I’m guessing it was in favor of the ADA.
Even if she is dea
f the ADA states that someone should have to help her access the website. Even though it’s a different situation, if someone was blind they still should be able to use the site. Especially after they contacted eBay about it. If eBay does not respond to messages, you should sue. Another case with eBay was when they were limiting people to methods of payment. Three guys sued eBay under the antitrust act. eBay limits what buyers and sellers can use for transactions. For example, they do not let people send money or money orders anymore. One of the guys suing about this claimed eBay has a monopoly which I believe is true. A judge ruled against the case but eBay does have a monopoly as it is the biggest auction website.Overall, eBay should reconsider how they treat the people using the sites. They should treat their users well unless they want more and more lawsuits.
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